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Terms and Conditions

The following terms and conditions are applicable to any works completed by LG Landscapes. This includes any quoted work, amendments and modifications.

1. Scope of work

1.1 The customer is to indicate the boundary lines, underground cables and pipes before work commences and the quote is drawn up on this assumption. LG Landscapes (LGL) accepts no liability whatsoever for any losses or future disputes, which the customer may have with the owner(s) of neighbouring properties or other parties as a result of works which it carries out on or within the boundaries, cables or pipes that the client has indicated to us.

1.2 The customer is solely responsible for obtaining any planning permission required, including the preparation and submission to the local authority for any necessary applications. LGL takes no responsibility for losses or damages incurred as a result of failed planning permission or the customer requiring planning permission in retrospect.

1.3 The scope of work included in the quote is based upon the existing site at the time of viewing. The scope will itemise all works agreed.

1.4 Waste Removal

Waste removal price is estimated based on the initial viewing and scope of the project.

Waste removal is charged by weight and therefore an approximation and subject to change.

In the event LGL anticipates waste removal costs to exceed the price quoted. LGL will dispose of waste up to the value quoted. The customer has the option for LGL to remove remaining waste for an agreed additional charge or dispose of the waste themselves.

Unless specified, waste removal is not included in the quote and waste removal becomes the responsibility of the customer.

In the event, the waste removal is not agreed. LGL will bag up waste and leave it in a suitable and safe place. If the customer requires waste to be put in a specific place (a trailer, garage or part of the garden etc) a request should be put in writing before work commences.

2. Quotes

2.1 All quotations are valid for 30 days and may be subject to alterations after that date.

2.2 The quotation is the best estimation of price based on the existing site and layout at the time of viewing.

2.3 Acceptance of the quote is an acceptance of the terms and conditions.

2.4 Only the work described in the quotation is included; the supply of any other materials, waste removal, modifications to the scope or labour costs to carry out such works other than stated within the quotation is excluded.

2.5 Any alteration, modification or extras beyond the work specified in the quotation may be liable for an additional cost, which will be agreed upon by both parties prior to being undertaken.

2.6 No allowance is made in the quotation for any extra work required due to unknown, hidden or underground features. This may be liable for additional costs.

2.7 LGL reserves the right to request the customer to consider increasing the value of the quote should the date for completion of the quote become impossible to attain for reasons wholly or partly beyond its control.

2.8 LGL recommends the customer set aside a contingency sum to cover any unforeseen circumstances which may increase the value of the quote for reasons beyond the control of LGL.

3. Payment and Deposit Terms

3.1 The customer accepts that he/she will pay LGL the full sum of the quotation.

3.2 Payment schedule as follows

Up to £1000

Payment required within 7 days of completion of works

£1000 to £5000

50% deposit which is due in clear funds at least 7 days before commencement of works, further 30% during the duration of works to be agreed with the customer at commencement, final 20% on completion of works.

£5001 upwards

50% deposit which is due in clear funds at least 7 days before commencement of works, 40% during works, and 10% on completion of works, unless other arrangements for stage payments on larger jobs are agreed with the client prior to commencement.

Extras Should you request any work additional to that quoted for, you will receive a separate quote and the work will also be invoiced separately.

‘Booking in’ deposit for large projects

LGL reserve the right to take a booking in deposit for works expected to last longer than 1 month.

On receipt of the booking in deposit, a date will be scheduled

The booking deposit will be deducted from the standard deposit which is due in clear funds at least 7 working days before work commences.

3.3 Unless prior arrangement is made, payment is due immediately upon receipt of invoice.

3.4 LGL reserve the right to cease work and remove materials from the site if payment is not made within 7 days of receipt. Our collections process will begin after 30 days which may result in recovery costs and interest being added to the original sum. A formal letter will be sent informing you of the process if this occurs.

3.5 LGL endeavours to keep to agreed timescales for the start and completion of projects. However, due to weather and unforeseen circumstance keeping to exact dates can be beyond our control. Customers will be informed of delays if they arise.

4. The site

4.1 The customer must provide reasonable access to the site for the duration of the contract.

4.2 The customer is responsible for providing access to water and electricity at no additional cost to LGL.

4.3 Materials delivered to site become the responsibility of the customers. LGL accepts no responsibility for loss, damage or expense after delivery of materials to the site.

4.4 Any accidental or malicious damage caused by the customer, their children, pets or any third party during the course of the construction may incur an additional repair charge.

4.5 All materials and machinery left on site during works become the customer’s responsibility once employees have left the site at the end of the working day.

4.6 All materials on site remain the property of LGL until completion of the project and final payments have been made.

5. Completion

5.1 LGL will advise the customer on maintenance of all works and materials to prolong the life of the materials/works for as long as possible. After completion, it becomes the customer’s responsibility to adhere to the advice given. LGL accepts no liability for damages to any works incurred once we have left the site, except where damages have occurred due to bad workmanship.

5.2 It is the responsibility of the customer to ensure they make reasonable previsions to ensure the longevity of the product. This includes appropriate use of the product, maintenance, cleaning and protection of the products to comply with the terms of the guarantee (item 6.1-6.4)

5.3 All watering of plants, trees, shrubs and turf becomes the responsibility of the customer on completion. LGL cannot accept any responsibility for the survival of plants, trees and shrubs once the contract has been completed.

5.4 Natural products may show some colour and/or texture differences; therefore, LGL cannot guarantee supplied materials are exact representations of any samples provided or any examples depicted in catalogues or suppliers’ websites.

5.5 Any structural or appearance of finished features is at the discretion of the LGL unless agreed in writing by the customer prior to the start of works.

5.6 If a particular variety (i.e. species or material) is not available a suitable substitute will be selected.

5.7 LGL cannot be held responsible for the fading of colours due to efflorescence which is a natural condition producing very small white particles covering the surface of concrete products. This condition is caused by having calcium hydroxide present as a soluble salt, which leaches to the surface and combines with carbon dioxide in the air to form calcium carbonate (chalk).

5.8 Wood is a natural product and is therefore susceptible to certain changes in an outdoor environment. Extremes of temperature or weather conditions will cause a reaction. Certain conditions may cause products to split, lose shape or warp. This is natural and in all but the most extreme cases, the normal shape will be resumed. LGL cannot be held responsible for the above taking place.

5.9 In extreme changes of weather conditions, certain plants and materials such as terracotta, some natural stone and other paving can be affected, suffering damage if not protected. The customer should take the necessary precautions to prevent damage as this is out of LGL’s control.

6. Guarantees

6.1 Perennial plants and shrubs 1yr

LGL does not guarantee plants and shrubs that have been damaged

by under or over watering

through acts of nature

through vehicle or pedestrian traffic

through acts of vandalism

by being tampered with or damaged by any works by others

by insects or disease

6.2 Turf

Turf will be laid to a standard that providing the turf is maintained by the customer will thrive. LGL accept no responsibility for the following

lack of watering/ over watering

disease and insect infestations

lack of maintenance

Turf that has been damaged by foot traffic/ lack of light by covering or chemicals.

It is the customer’s responsibility to ensure the health of the lawn after completion.

6.3 Landscaping materials

LGL will advise on the length of the manufactures/merchants’ warranties which are variable

6.4 Hard landscaping workmanship 1 year

On completion, we guarantee our workmanship for 1 year providing the customer has made reasonable previsions to ensure the longevity of the product. This includes appropriate maintenance, cleaning and protection of the products.

A 5-year installation guarantee will be provided on all Bradstone products installed by LGL, this guarantee is not with LGL. The guarantee is created with Bradstone on completing and posting the guarantee form that will be provided to you by LGL on completion of works and all funds cleared.

Exclusions from the hard landscaping guarantee

Damage by any activities or use which would be considered excessive of the integrity of the product. For example, placing a pool or hot tub on decking/patio without prior consultation and consideration in the product design to allow for these uses.

Water discolouration or disfigurement

Erosion and subsidence which could not be anticipated prior and during the commencement of the work.

Vandalism and abuse of the products

Any works carried out on the product or within the immediate area which affects the integrity of the product by anyone other than LGL

Any damage caused by chemicals other than those specifically recommended by the manufacturer or LGL.

Any damage caused by recommended chemicals which have not been administered correctly.

Any damage caused by acts of nature such as freak weather.

Material changes, such as staining, discolouring, efflorescence, cracking and chipping and changes in shape that may occur naturally on wood, natural stone, concrete paving or brick after installation.

Any wear and tear which would be normal for the age and uses of the product.

Any damages, wear and tear and changes within the materials or the structure which are not due to poor workmanship.

7.0 Photographs and Videos

LGL reserve the right to take photographs and videos during the initial quotation and throughout all stages of the project. This is to ensure:

  • We Can Provide an Accurate Quotation
  • For Quality and Control
  • For Training
  • For Disputes and Complaint Resolution
  • Without Photographs, We Cannot Undertake Any Works
  • No Person and/or Location Will Be Identifiable

LGL reserve the right to use some photographs and/or videos for advertising. If you do not consent to photographs and/or videos being used for advertising purposes, please put your preferences in writing before the project commences.

8.0 Damage

While every effort is taken to protect and clean driveways, pavement and road during and after works LGL accept no responsibility for any damage caused by skips and material deliveries. LGL only deal with professional and trusted suppliers, any damage must be reported to the supplier as soon as possible. Any landscaping works require heavy traffic on the driveway, pavement and road to complete the project. If you have any concerns, please raise the issues with LGL before the project start date.

Contact our expert team in Trowbridge, Wiltshire, for further information about our terms and conditions or landscape services.

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